Find quick answers about delivery in Ireland, international shipping, returns and exchanges, sizing, payment and our ethically made baby and children's clothing. Can't find what you need? Email us at info@pachamamastyle.com or contact us and we will get back to you as soon as we can.
About Pachamama Style
Who is Pachamama Style?
Pachamama Style is an online baby and children's clothing boutique based in Dublin, Ireland. It was founded in 2019 by Ozlem and focuses on comfortable, good-quality everyday clothes that are ethically and sustainably made. You can read our story on the About Us page.
What does the name Pachamama mean?
Pachamama means Mother Earth. She is a goddess revered by the indigenous peoples of the Andes, linked to nature, planting and harvest. We chose the name because our brand is built on respect for nature and a simpler, more sustainable way of dressing children.
Where are your clothes made?
Our baby and children's clothing is ethically made in Spain and Turkey.
What age ranges and sizes do you sell?
We sell baby, toddler and children's clothing for girls and boys. Browse our baby girl clothes, baby boy clothes, girls clothes and boys clothes. Sizes are listed by age in months or years on each product page.
What fabrics do you use?
We love high-quality natural cotton because it is comfortable for little ones, lasts well and can be handed down. Please see the product description for the fabric of each item, or contact us if you have a question about a specific piece.
Ordering & Payment
Does adding an item to my bag reserve it?
No, nothing in your bag is reserved. If an item sells out before you check out, you will see an out of stock message on the checkout page and will need to remove it from your bag before continuing. If more stock is expected, an estimated dispatch date is shown at checkout.
What payment methods do you accept?
You can pay by major credit and debit cards (Visa, Mastercard, American Express, Maestro), Apple Pay, Google Pay, Shop Pay or PayPal.
Is it safe to pay on your website?
Yes. Our checkout is secure and your card details are encrypted when they are sent.
Do you offer a discount for new customers?
Yes. Sign up to our newsletter using the form in the footer of our website and you will get 10% off your first purchase, plus news about new arrivals and exclusive offers.
Do you sell gift vouchers?
Yes. Our Pachamama Style gift voucher is available from €10 to €100. Please note that gift vouchers cannot be returned.
Delivery & Shipping
How long does delivery take in Ireland?
Standard delivery within Ireland takes an estimated 2-3 working days from the date of purchase. We deliver on working days, Monday to Friday. During busy periods or bad weather it may take longer.
How much is delivery, and is shipping free?
Shipping within Ireland and Northern Ireland is free on orders of €50 or more. For orders under €50, standard shipping is €6.00.
Do you deliver to Northern Ireland?
Yes. Delivery to Northern Ireland is the same as the Republic of Ireland: free standard shipping on orders of €50 and over, otherwise €6.00, with an estimated delivery time of 2-3 days.
Do you ship to the UK and Europe?
Yes. Standard untracked shipping to the UK or Europe costs €15.00 and takes an estimated 4-5 days.
Do you ship worldwide?
Yes. Standard untracked worldwide shipping costs €25.00 and takes an estimated 10-15 days.
Can I track my order?
Within Ireland we send parcels with AN Post's tracked service, and you will find your tracking number in your dispatch confirmation email. Standard shipping to the UK, Europe and the rest of the world is untracked.
Will I have to pay customs or import duties?
International orders may be subject to local taxes and import duties when they arrive. These are the responsibility of the recipient, and we cannot predict the amount. Please check with your local customs office before ordering. More details are in our shipping policy.
What if my delivery is delayed?
Delays can happen because of bad weather, seasonal congestion or courier issues. We recommend ordering early for busy times such as Christmas and Easter. If your parcel has not arrived when expected, please contact us.
Returns, Exchanges & Refunds
What is your returns policy?
We accept returns within 30 days of receiving your item. If the item is returned as sold together with the original receipt, we are happy to refund within 14 days or exchange within 30 days. Full details are in our returns and refund policy.
How do I return an item?
Email info@pachamamastyle.com to start a return. If your return is accepted, we will send you the return address and instructions. Return postage is paid by the customer. Items sent back without a return request first cannot be accepted.
What condition must returned items be in?
Items must be in the same condition you received them: unworn and unused, with tags attached, in the undamaged original packaging, and with your receipt or proof of purchase.
Which items cannot be returned?
We cannot accept returns on underwear, socks, custom or personalised products, nappy cakes, personal care products, sale items or gift vouchers. If you are unsure about a specific item, please contact us before ordering.
How do I exchange an item for a different size?
The fastest way is to return the item you have and, once your return is accepted, place a separate new order for the size or item you want.
Can I return or exchange an item without proof of purchase?
No. We cannot accept items back without proof of purchase, which means your Pachamama Style receipt.
When will I get my refund?
Once we have received and inspected your return, we will let you know whether the refund is approved. If it is, the money goes back to your original payment method. Your bank or card company may take some extra time to process it.
What should I do if my order is damaged, faulty or incorrect?
Please check your order when it arrives and email info@pachamamastyle.com straight away if an item is damaged, defective or not what you ordered, so we can look into it and put it right.
Sizing & Care
How do I choose the right size?
Our sizes are listed by age in months or years on each product page. If you are between sizes or unsure, email info@pachamamastyle.com or call +353 87 3910356 and we will help. If a size does not fit, see our exchange information above.
How should I wash my baby's clothes?
Always follow the care label on the garment. For practical advice, read our blog post Caring for Your Baby’s Clothes: Laundry Tips for Busy Parents.
Contact Us
How can I contact Pachamama Style?
Email info@pachamamastyle.com, call +353 87 3910356 or use our contact form. Our address is 13 Orpen Hill, Blackrock, Dublin, Co. Dublin, A94 N2H5, Ireland.